About the Company We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. Handle incoming calls, emails, chats, and social media queries from customers.
Provide accurate product/service information and resolve customer concerns promptly.
Maintain records of customer interactions and update CRM systems.
Suggest process improvements to enhance customer experience.
1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.
Excellent verbal and written communication skills in English and Hindi.
Basic computer knowledge and familiarity with CRM tools.
Prior experience in call center/BPO/e-commerce.
Knowledge of order management, returns, and refunds process.
📌 Head of (Customer Service) Contact Centre (Delhi)
🏢 KAAPRO
📍 Delhi