Project Role : Test Automation Lead

Project Role Description : Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions.

ServiceNow Customer Service Management (CSM)

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

As a ServiceNow Customer Service Management Test lead, a typical day involves spearheading the evolution of testing practices to establish a seamless and efficient quality engineering process. This role focuses on enhancing the overall testing framework by integrating advanced tools and methodologies that ensure greater control, precision, and data integrity. The position requires driving the adoption of forward-thinking testing strategies that leverage automation and innovative solutions to predict and address quality challenges proactively. Collaboration with various stakeholders to align testing efforts with organizational goals is a key aspect of daily activities,



fostering continuous improvement and excellence in quality delivery.

Provide solutions to problems for their immediate team and across multiple teams.

Lead the implementation of continuous testing processes to enhance efficiency and effectiveness.

Mentor and support team members to develop their skills and improve overall team performance.

Coordinate cross-functional efforts to ensure alignment of testing objectives with project goals.

Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM), CSM Testing, ATF, Integration testing.

Robust knowledge of test automation frameworks and quality engineering principles.

Experience in designing and implementing end-to-end testing strategies.

Ability to analyze complex systems and develop innovative testing solutions.

Excellent problem-solving skills and attention to detail in quality assurance processes.

The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).

This position is based at our Bengaluru/ Pune/ Chennai office.

A 15 years full time education is required.

📌 QA Lead - Automation (Bengaluru)
🏢 Accenture
📍 Bengaluru