Key Responsibilities

Handle customer queries through Email, Live Chat, and VSoft CRM.
Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.
Provide prompt and accurate solutions to customer inquiries.
Coordinate with internal teams to resolve customer concerns.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex or unresolved issues to the appropriate internal team.
Ensure timely follow-up and closure of customer requests.
Maintain a professional and customer-centric approach.
Support day-to-day customer service operations.
Follow company policies, processes, and service standards.
Requirements
Requirements

B.Sc. Biotechnology
B.Sc. Biochemistry
M.Sc. Biotechnology
M.Sc. Biochemistry

DMLT

Freshers or candidates with up to 2 years of relevant experience.
Positive problem-solving and interpersonal skills.
Customer-oriented attitude.
Willingness to learn CRM and support tools.
Age: 18–35 years.

📌 Learning and Customer Services Support Manager (Coimbatore)
🏢 AVMLabs
📍 Coimbatore