For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.

As a Site Reliability Engineer, you will:

Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions

Participate in and provide feedback on product design, especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design

Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution

Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues

Drive monitoring and automation initiatives

Create and present Performance reports for technical and management stakeholders

Work closely with Engineering teams to communicate and prioritize the service impacting issues





Develop Automated scripts and tools to Enable monitoring of the Service

Be part of on-call rotations

2+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.

- 2+ years experience in Network Operations or Product Support
- Advanced knowledge of contemporary programming languages, especially Python
- Strong networking knowledge: Demonstrated ability to deliver results on time with high quality and attention to detail
- Experience with data analytics tools(Splunk, Kibana)
- Keen (data-driven) decision making skills under incomplete information
- Excellent face-to-face and remote customer rapport
- Bachelor's degree in electrical engineering, Computer Science, or Computer Engineering
- Up to 10% travel

What Will Help You On The Job

Experience analyzing data and trending to gain operational efficiencies

Telecom or related operational service experience, especially wireless networks

Previous technical role in a DevOps/SRE workflow

Experience with Satcom technology

Experience/knowledge GCP, AWS, Big Query

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

📌 Remote Site Reliability Engineer(DevOps) (Secunderabad)
🏢 Viasat
📍 Secunderabad