At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The Senior Manager, Business Analysis Practice is accountable for leading the Business Analysis Practice within the Transformation Delivery Hub (TDH), ensuring the profession is equipped to deliver high-quality analysis, stakeholder engagement, problem-solving and business design outcomes across ANZ.
Reporting directly to the General Manager, Transformation Delivery Hub, the role provides leadership across business analysis capability, professional standards, workforce insights, communities of practice and analysis excellence initiatives. The role acts as the principal subject matter expert and advocate for the business analysis profession, shaping practice direction, influencing analysis standards and driving capability uplift across the Transformation Delivery Hub.
The role also provides independent guidance, professional oversight and constructive challenge to delivery teams and leaders, helping ensure initiatives are underpinned by robust analysis, clearly defined business outcomes, well-articulated requirements and effective stakeholder engagement strategies. Through practice insights, reviews and health assessments, the role identifies opportunities to strengthen problem definition, solution design, scope management and business readiness, improving the likelihood of successful delivery outcomes.
Working closely with delivery leaders, practice leads and senior stakeholders, the role promotes contemporary business analysis approaches, supports workforce and capability planning, and builds a high-performing professional community that attracts, develops and retains business analysis talent.



The role acts as a trusted advisor to senior stakeholders, influencing analysis approaches, team structures and capability decisions to improve delivery effectiveness and value realisation across the transformation portfolio.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent
Lead the Business Analysis Practice and act as the recognised leader of the profession within the Transformation Delivery Hub
Define and maintain the vision, priorities and improvement roadmap for the Business Analysis Practice
Drive adoption of contemporary business analysis approaches, standards and industry best practices
Provide thought leadership on business analysis capability, organisational maturity and emerging industry trends
Provide expert advice, coaching and constructive challenge to practitioners, delivery teams and leaders on complex delivery matters
Identify emerging delivery risks, capability gaps and performance issues, escalating and recommending corrective actions where appropriate
Support capability models, role profiles and career pathways for business analysis professionals
Partner with Talent & Culture and Workforce Planning teams to identify future capability requirements and talent strategies
Seek to continuously improve business analysis frameworks, standards, methods, tools and guidance materials
Provide expert guidance on analysis practices,



business problem definition, value identification and requirements quality
Analyse lessons learned, practice performance indicators and stakeholder feedback to drive continuous improvement
Demonstrated success in leading large and diverse teams, building organisational capability, and establishing performance frameworks that drive accountability, growth, and sustained business outcomes.
Significant experience leading or developing business analysis capability, business architecture, process improvement, requirements management or professional practice functions within a regulated organisation
Experience designing and implementing capability frameworks, learning pathways, accreditation programs or professional development initiatives
Solid expertise in requirements management, stakeholder engagement, process modelling, business design and solution assessment
Experience influencing senior stakeholders and driving enterprise adoption of new practices, standards and ways of working
Experience establishing or leading Communities of Practice, mentoring programs or capability uplift initiatives
Experience conducting capability assessments, practice maturity reviews, lessons learned reviews or continuous improvement activities
Familiarity with analysis and collaboration tools such as Jira, Confluence, Miro, Visio, Signavio, ARIS, LeanIX or similar
Experience with business architecture, operating model design or business process management
Understanding of data analysis, business intelligence and information management practices
Passion for growing capability, developing people and advancing the business analysis profession
Degree in Business, Commerce, Technology, Economics or related discipline

📌 Business Analysis Lead (Permanent) (Bengaluru)
🏢 ANZ Financials
📍 Bengaluru