Role: Customer Service Representative Location: Gandhinagar, Gujarat
Shift: US Shift (8:00 PM to 5:30 AM IST)
Mode of Work: Work From Office (5 Days)

Advantmed is seeking a highly motivated and customer-focused Customer Service Representative to join our Record Retrieval team. In this role, you will serve as the primary point of contact for healthcare providers, clinics, hospitals, and internal stakeholders, ensuring timely and qualified communication throughout the medical record retrieval process.

The ideal candidate is an excellent communicator with prior call center experience, a passion for customer service, and the ability to build strong relationships while managing multiple priorities. You will play a critical role in supporting healthcare operations by ensuring efficient coordination, issue resolution, and exceptional customer experience.

Customer Service & Relationship Management
Deliver exceptional customer experiences by handling inquiries with empathy, professionalism, and urgency.
Call Handling & Issue Resolution
Manage inbound and outbound calls while meeting established productivity and quality targets.
Investigate customer concerns and provide accurate information, solutions, and follow-up support.
Handle customer complaints professionally while maintaining a positive customer experience.
Record Management & Documentation
Ensure all interactions and activities are documented in CRM and operational systems.
Gather customer feedback and identify opportunities to improve service delivery.
Bachelor's Degree in any discipline.
Minimum 1+ year of experience in a Call Center, BPO, Customer Support, or Customer Service environment.
Excellent interpersonal and relationship-building abilities.
Proficiency in MS Office applications.




Comfortable working in a permanent US Night Shift environment .
Not currently pursuing full-time education.
Experience using CRM platforms such as Salesforce, Freshdesk, Zendesk, Zoho, or similar tools.
Exposure to healthcare, insurance, medical records, or provider-facing processes would be an advantage.
Experience handling escalations and customer issue resolution.
Familiarity with customer service KPIs and service-level expectations.

Customer Service Excellence
Voice Process / Call Center Operations
Inbound & Outbound Calling
CRM Management
Complaint Resolution
Documentation & Data Accuracy

Advantmed is a leading healthcare technology and services company headquartered in Santa Ana, California, helping health plans and providers improve clinical, operational, and financial outcomes through innovative healthcare solutions. With over 20 years of industry expertise and a global workforce of 4,400+ employees, Advantmed delivers technology-enabled solutions across Risk Adjustment, Quality Improvement, Medical Record Retrieval, Coding Services, and Healthcare Assessments.

Play a vital role in supporting healthcare organizations by helping ensure timely and accurate medical record retrieval.
Career Growth
Gain exposure to healthcare operations, customer experience management, and global business processes with opportunities for internal growth.
Work alongside talented professionals in a supportive and performance-driven environment.
Enhance your customer service, communication, and operational skills through continuous learning opportunities.
Be part of a US healthcare services organization serving leading healthcare clients across the United States.

Competitive Compensation & Benefits
Career Growth Opportunities
Employee Wellness Initiatives
Exposure to Global Healthcare Operations
Performance-Driven Culture

📌 Overnight Customer Service Team Member - Full Time (Permanent) (Gandhinagar)
🏢 Advantmed India
📍 Gandhinagar