NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

'Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem.

- A customer-centric approach with a focus on delivering high-quality support.
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 steady state operations and US Business hours
- Integrates trends, data and information into plans, deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365
- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
- Manage and maintain the M365 environment,



ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
- Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
- Maintain thorough documentation of the M365 workplace, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
- The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
- Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
- Identify opportunities for improving M365 service delivery and user experience.

Bachelor's degree in computer science, Engineering, or related field.

- 4+ years of experience Exchange Online and Microsoft Purview
- Microsoft 365 certification preferred.' About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.



We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click .

📌 Service Administrator Remote (Bengaluru)
🏢 NTT Data
📍 Bengaluru