Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.

OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.

We move quick, reward agency, and care deeply about our customers, our team, and our mission.

The Customer Support Lead is expected to act as a senior individual contributor within the Customer Support organization while also providing day-to-day leadership and guidance to Customer Support Executives. The Lead should be capable of personally handling complex customer issues while simultaneously improving the effectiveness of the broader support team. The role requires someone who can move beyond reactive ticket resolution and identify systemic opportunities to reduce recurring issues through root-cause analysis,



better documentation, self-service, automation, AI, and stronger collaboration with Product and Engineering.

Enterprise B2B SaaS customer support

Equity (ESOPs) in addition to competitive cash compensation (CTC)

Group medical insurance for you and your family

Personal accident and Term Life Insurance for the employee only

Paid Parental leave

One-time WFH set up allowance of Rs. Birthday and work anniversary Gift voucher

Relocation support to Bangalore, India

Provident Fund (PF) and statutory benefits as per Indian law

Hybrid work from our Bangalore office, with office-related perks

Within provides equal employment opportunities to all employees and applicants for employment without regard to race, caste, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, or marital status.

📌 Customer Support Coordinator - HYBRID WORKING (Bengaluru)
🏢 Klarity
📍 Bengaluru