Role: Customer Voice Support Lead
Full/ Part time: Full time
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. com or follow Carrier on social media at @Carrier.
Manage a team of Voice & Non-Voice support Associate Engineers. Established professional in Product and Technical Support. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance.
Provide technical solutions to controller, electrical & BMS related issues

- Managing day to day operation to ensure project defined SLAs & KPIs are met
- Delegate tasks and set project deadlines
- Do regular performance evaluation of team
- Perform data analysis to introduce actionable process improvement tasks




- Identification and coaching of individuals to enhance knowledge and quality of service
- Perform detailed analysis on escalations and to take preventive actions

4 – 6 years’ experience as Team Lead.

- B.E/B.Tech in Mechanical, Electrical or similar background.
- Knowledge of electrical and mechanical fundamentals related to HVAC and building automation.
- We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
Technology enabled tools may support parts of the recruitment process, with oversight by people.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

📌 Part Time Customer Support Coordinator (Attibele)
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