This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. This position is for the Manager of Global Advanced Services, HPE Networking.

We are looking for a people Manager, preferably experienced in managing bug scrub operations, service delivery management, customer success, remote consulting operations, TAC support operations, or release management.

The selected candidate will report to the HPE Global Advance services Sr Manager or Director in the HPE Networking services organization. AS Manager will be responsible for managing a team of engineers/Technical service advisors. The team will produce and deliver various defect/bug reports, customer product health reports, reviewing open cases, RMAs and bugs, and remote consulting services across all Juniper products in routing, switching, security, and cloud domains. Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience

Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,

Drive outcomes, and continuous improvement in terms of service quality and time to delivery.

Engage with IT and manage in-house tools migrations and development projects.





Keep looking for potential ways and leverage automation to replace manual processes with smart tools.

Participate in organization-wide quality initiatives with a vision to improve customer experience

Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise

Create a culture of innovation, learning attitude, and structures to support the growth of direct reports

Passion for World Class Customer Experience

Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage. HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development





We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

networking

Services

HPE is an Equal Employment Prospect/ Veterans/Disabled/LGBT employer. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

📌 (Remote) People Service Manager (Bengaluru)
🏢 Hewlett Packard Enterprise Software
📍 Bengaluru