Responsibilities

Collaborate with software engineering teams to improve system resilience, scalability, performance, and recovery from disruptions.

Develop and maintain automation tools, infrastructure-as-code practices, and operational frameworks to reduce manual toil.

Contribute to system architecture, chaos engineering experiments, resiliency testing, disaster recovery, and business continuity planning.

Support customer-facing incident management and coordinate stakeholders through service recovery.

Implement and monitor SLOs, SLIs, service-level KPIs, error budgets, and continuous-reliability improvements.

Deploy and operate cloud-native infrastructure, containerized workloads, CI/CD pipelines, and DevOps tooling.

Create and maintain runbooks, process documentation, and knowledge-base articles within an ITIL-aligned support organization.

Requirements

At least 10 years of professional experience.

Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience; an advanced degree is preferred.

Experience with customer-facing incident management or technical operations.

Working knowledge of ITIL incident, problem,



and change management practices; ITIL certification is preferred.

Hands-on DevOps experience with CI/CD pipelines and automation tools such as Jenkins and GitHub.

Experience with AWS, Azure, or GCP and cloud-based SRE practices.

Familiarity with Kubernetes, Docker, microservices architecture, and modern observability tools such as Splunk, Prometheus, and Grafana.

Experience with Linux/Unix systems, Terraform, Python, and Bash; Java familiarity is a plus.

Strong written communication skills.

AWS DevOps certification is preferred.

Benefits

Competitive base salaries and bonus incentives.

Financial-well-being and retirement support.

Medical, dental, vision, life insurance, and disability advantages depending on location.

Flexible hybrid, onsite, or virtual working arrangements depending on role and business need.

Paid parental leave depending on location.

Access to global onsite wellness centers and confidential counseling through the Healthy Minds program.

Career development and training opportunities.

📌 Senior Site Reliability Engineer/DevOps (Hybrid) (Chennai)
🏢 American Express
📍 Chennai