ai is an Accel-backed Applied AI company building computer vision and process optimization agents for the world's largest industrial enterprises across steel, cement, aluminum, chemicals, pharma, and power. Our Vision AI platform acts as an automated pair of eyes on the shop floor — monitoring materials, equipment, and processes 24/7 with 95%+ accuracy, eliminating human error, and delivering measurable gains in throughput, yield, energy efficiency, and safety.
As we move into our next phase of growth, we are building the operating backbone that will take Ripik from a high-velocity scale-up to a category-defining global industrial AI company.
We are looking for a Customer Success Manager to own the post-sale relationship for Ripik's enterprise industrial customers — from onboarding through adoption, renewal, and expansion. You'll be the bridge between the customer's plant floor and Ripik's product and engineering teams, translating real operational needs into transparent requirements, tracking adoption and health metrics, and making sure every deployment actually delivers the throughput, yield, and safety gains our customers signed up for.
Track customer health metrics — engagement, adoption, churn risk and proactively act on early warning signals before they become escalations.
Run structured onboarding and rollout plans for new deployments, coordinating across engineering, operations, and the customer's plant teams.
Own the customer's success plan and reporting on adoption, ROI delivered, and next steps.




Collaborate cross-functionally with Sales, Product, Engineering, and Support to resolve escalations quickly and protect retention.
Required Skills & Experience

- 2-5 years of experience in customer success, project/program management, or account management, ideally in B2B SaaS or a similarly complex enterprise product.
- Proven experience managing cross-functional delivery — engineering, design, and business — using Agile methodologies.
- A track record of driving measurable outcomes — user engagement, adoption, churn reduction — through data-driven decision making.
- Excellent stakeholder management and communication skills — able to work directly with leadership as well as enterprise customer stakeholders.
- Openness to travel for customer site visits as required.
- Ability to report to the Head Office in Noida on alternate weeks for training purposes.

Prior experience in an industrial, manufacturing, or enterprise B2B SaaS environment.
Technical fluency across web, mobile, or data stacks — helps in translating customer issues for engineering.
Experience working with cross-functional strategic mandate.
Direct ownership of the customer relationship for some of India's — and soon the world's — largest industrial enterprises.
Ability to shape the future of manufacturing by leveraging best-in-class AI and software; World class work culture, coaching and development
Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details)

📌 Customer success executive (Support) (Noida)
🏢 Ripik.ai
📍 Noida