SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company's economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.
At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives,



depending on their specific application needs and challenges around the machines and equipment.
Position Title: Customer Service Representative – Mumbai
Reports To: Team Leader Sales Operations
Generating MIS reports on a weekly and monthly basis (sales report etc.) Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
Support Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.
Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
Knowledge of commercial terms, taxes, contracts, orders and sales transactions.
Knowledge in material management forecasting, scheduling, planning and execution
Experience in solving customer complaints, complex situations,
Order Processing Time
Complaint Management (SER & DER)
Education & Experience

Minimum 5 to 8 years of robust experience in any of the areas of Customer Service, Sales or Supply chain
Candidates must have a bachelor's degree. Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
Knowledge of Supply and Demand chain planning.
SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment.

📌 Customer Service Specialist MANUFACTURING (Bengaluru)
🏢 SKF Group
📍 Bengaluru