Job PurposeTo ensure excellent guest satisfaction by welcoming guests, managing reservations, handling guest queries, and delivering a smooth and memorable dining experience.

Key Responsibilities1. Guest Welcome & Hospitality

- Welcome guests warmly and professionally.
- Escort guests to their tables and coordinate seating arrangements.
- Maintain a friendly and skilled approach throughout the guest journey.

2. Guest Relationship Management

- Handle guest queries, complaints, and feedback politely.
- Ensure timely resolution of guest concerns in coordination with the manager.
- Build positive relationships with regular guests.

3. Reservations & Coordination

- Manage table reservations, walk-ins, and guest waiting lists.
- Coordinate with the service and kitchen teams to ensure smooth operations.
- Inform guests about menu specials, promotions, and offers.

4. Service Quality

- Monitor guest satisfaction during their visit.
- Ensure service standards and hospitality protocols are followed.
- Collect guest feedback and share improvement suggestions with management.

5. Sales & Upselling





- Recommend menu items, beverages, and special offerings.
- Support the team in achieving sales and upselling targets.
- Promote special events and restaurant offers.

6. Reporting & Grooming

- Maintain professional grooming and personal hygiene.
- Maintain guest feedback, reservation, and complaint records.
- Follow company policies, SOPs, and service standards.
- Required SkillsExcellent communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Strong guest-handling and problem-solving abilities.
- Basic knowledge of restaurant operations and menu items.
- Ability to work under pressure and in flexible shifts.
- Key Performance Indicators (KPIs)Guest satisfaction and feedback scores.
- Guest complaint resolution time.
- Reservation and seating management efficiency.
- Upselling and revenue contribution.
- Guest retention and repeat visits.
- Grooming, punctuality, and SOP compliance.

📌 Guest Relation Executive (Jaipur)
🏢 Consult Us HR
📍 Jaipur