ServiceNow Developer – ITSM

Experience: 3–5 Years
Location: Mumbai / Pune
Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

- Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
- Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
- Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
- Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
- Configure Service Catalog items, catalog variables, record producers, and request workflows.
- Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
- Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
- Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
- Follow ServiceNow development best practices, coding standards,



and update set management processes.
- Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
- Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Requirements

Required Skills

- 3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
- Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
- Good hands-on experience with JavaScript and ServiceNow scripting.
- Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
- Experience with REST/SOAP integrations and ServiceNow APIs.
- Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
- Knowledge of update sets, application deployment, testing, and troubleshooting.
- Robust analytical, communication, and problem-solving skills.
- Certification & Qualification

- ServiceNow Certified System Administrator (CSA) certification is mandatory.
- A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
- Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.

📌 ServiceNow Developer - ITSM (Mumbai)
🏢 input zero technologies
📍 Mumbai