Customer Support Executive (Secunderabad)

Customer Support Executive (Secunderabad)

27 Oct
|
Artech
|
Secunderabad

27 Oct

Artech

Secunderabad

Role: Customer Support Executive (International Voice + Chat/Messaging)

Experience: Minimum 2 years in international customer support, with experience in both voice and chat

Industry (mandatory): FinTech, Banking, Insurance, Financial Services; Crypto experience

Location: Hyderabad

Shift: Rotational shifts and week-offs

Key Requirements:

- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto setting/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)

📌 Customer Support Executive (Secunderabad)
🏢 Artech
📍 Secunderabad

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