Your day to day

People

In Absence of Front Office Manager, manage day to day staffing needs, plan and assign

work and establish performance and development goals for team members. Provide mentoring,

coaching and regular feedback to improve team member performance

Educate and train team members in compliance with federal, state and local laws and safety

regulations. Ensure staff is properly trained and has the tools and equipment to carry out job

duties

Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

Ensure your front office team delivers a great service, professional attention and personal

recognition

Ensure guests are greeted upon arrival and make time to engage with guests. Respond

appropriately to guest complaints, solicit feedback and build relationships to drive continuous

improvement in guest satisfaction

Conduct routine inspections of the front office and public areas and take immediate actions to

correct any deficiencies

Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and

control labour costs and expenses with a focus on rate strategy, building initiatives and inventory

management

Oversee night audit function and preparation of daily financial reports





Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk

Responsible Business

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all

transactions are handled in a secure manner

Train team members on PBX procedures and serve as a central communications point during

emergency/crisis situations; develop and maintain relationships with local fire, police, and

emergency personnel

Perform other duties as assigned. May also serve as manager on duty

A

ccountability

This

job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort

hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc.

May oversee a team

What we need from you

Bachelor's degree / higher education qualification / equivalent in Hotel Management/

Business Administration, plus 3 years of Front Office/Guest Service experience including

management experience

Must speak fluent English

Don't quite meet every single requirement, but still believe you'd be a outstanding fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.

📌 Duty Manager Holiday Inn Express Pune Hinjewadi
🏢 IHG Hotels & Resorts
📍 Pune