Hiring: Customer Success Manager (CSM) – Ludhiana

Company: TechMutant Software Solutions LLP
Position: Customer Success Manager (CSM)
Department: Customer Success & Client Relations
Location: Ludhiana, Punjab
Employment Type: Full-Time | Work from Office
Experience: 2–5 Years Preferred
Industry: SaaS / Software Products / EdTech
Training & Probation: 3 Months (In-Person, Ludhiana Office)
Salary: Competitive, based on experience and skills

About TechMutant

TechMutant Software Solutions LLP is a growing product-based software company specializing in developing innovative software solutions to help organizations streamline operations, improve productivity, and enhance business efficiency.

We are expanding our Customer Success operations and looking for a proactive, customer-focused professional who can independently manage client relationships, software implementation, onboarding, training, technical coordination, and long-term customer satisfaction.

Job Description:

We are seeking an experienced Customer Success Manager to oversee the complete customer journey, from initial onboarding and software implementation to ongoing support, customer engagement, and retention.

The selected candidate will initially manage Customer Success operations independently, handling both day-to-day client support and managerial responsibilities. As the company grows, the role offers opportunities to contribute to department development and team management.

Key Responsibilities:

1. Customer Onboarding & Implementation

- Manage the onboarding process for new customers and ensure smooth software implementation.
- Understand client requirements, operational workflows, and software configuration needs.
- Coordinate implementation requirements with the software development team.
- Monitor implementation progress and ensure timely completion of assigned activities.

2. Customer Training & Product Adoption

- Conduct software demonstrations, onboarding sessions, and training for client teams.
- Explain software features, functionality,



and workflows in a clear and practical manner.
- Help clients adopt the software effectively and maximize its value.

3. Customer Support & Issue Resolution

- Handle customer queries through calls, emails, and other designated communication channels.
- Troubleshoot functional issues and coordinate technical escalations with developers.
- Track complaints, support requests, and their resolution status.
- Ensure timely responses, proper documentation, and professional client communication.

4. Customer Relationship Management

- Build and maintain solid professional relationships with customers.
- Conduct regular customer follow-ups and monitor satisfaction levels.
- Identify potential customer concerns and take proactive steps to prevent escalation.
- Support customer retention, renewals, and long-term engagement.

5. Reporting & Operational Management

- Maintain accurate records of client interactions, implementation activities, and pending issues.
- Prepare daily, weekly, and monthly operational and performance reports.
- Monitor assigned KPIs, including response time, issue resolution, implementation progress, customer satisfaction, and retention.
- Coordinate with management, sales, and software development teams to improve customer experience.

Required Qualifications & Skills

- Bachelor's degree in Business Administration, Management, IT, Computer Applications, or a related field.
- Preferably 2–5 years of experience in Customer Success, SaaS Implementation, Software Support, Account Management, or Client Relationship Management.
- Good understanding of software products, customer onboarding, and implementation workflows.
- Strong communication, presentation, problem-solving,



and interpersonal skills.
- Ability to handle difficult customer situations professionally.
- Familiarity with CRM software, reporting tools, Microsoft Excel, or Google Sheets.
- Ability to work independently, prioritize responsibilities, and manage multiple clients simultaneously.
- Strong coordination skills to communicate customer requirements to technical teams.

Preferred Experience

- Previous experience with B2B SaaS or EdTech software products.
- Experience implementing ERP, LMS, CRM, or other business software solutions.
- Experience conducting client training, software demonstrations, or user onboarding.
- Understanding of customer retention, service-level agreements (SLAs), and support escalation processes.

Training & Probation

The selected candidate will undergo a mandatory 3-month in-person training and probation period at our Ludhiana office.

During this period, the candidate will receive product and process training while gaining practical experience in client onboarding, implementation, customer support, reporting, and internal coordination.

Performance will be evaluated based on assigned responsibilities, learning progress, client handling, and operational KPIs.

How to Apply

Interested candidates may share their updated resumes at:

Email: [email protected]
Subject: Application for Customer Success Manager – Ludhiana

Work Location: Ludhiana, Punjab (On-Site)

Pay: ₹520,000.00 - ₹800,000.00 per year

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer relationship management: 2 years (Required)
- Customer support: 3 years (Required)
- Education administration: 1 year (Preferred)
- IT support: 1 year (Required)
- SaaS : 1 year (Required)

Location:

- Ludhiana, Punjab (Preferred)

Willingness to travel:

- 50% (Preferred)

Work Location: In person

📌 Customer Success Manager (Ludhiana)
🏢 Techmutant Software Solutions
📍 Ludhiana