Educational Qualifications

- A postgraduate degree in a relevant discipline is preferred; a bachelor's degree with strong subject expertise may also be considered.
- B.Ed. or equivalent teaching qualification is desirable, particularly for candidates with a school education background.

Experience

- 5–8 years of relevant experience in teaching, academic coordination, assessment, curriculum development, examination management, or educational technology.
- Experience in assessment evaluation, grading standardisation, quality audits, or AI-based assessment systems is preferred.
- Prior experience in customer success, school implementation, stakeholder management, or educational consulting is an advantage.

Key Competencies

- Robust analytical skills to interpret grading data,



identify discrepancies, and recommend corrective actions.
- Excellent communication, presentation, and relationship-management skills.
- Ability to conduct school visits, perform customer health checks, identify operational gaps, and drive timely resolution.
- Proficiency in Excel, data analysis, and report preparation.
- Ability to work independently, coordinate cross-functional teams, and manage multiple customer engagements.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Success Manager – Academics (Chennai)
🏢 SMARTAIL
📍 Chennai