JOB DESCRIPTION – OPERATIONS MANAGER

Department: Operations
Job Title: Operations Manager
Reporting To: Management / Director
Location: Head Office
Employment Type: Full-Time

1. Job Summary

The Operations Manager will be responsible for managing the institute's day-to-day operations, ensuring smooth coordination between departments, monitoring employee performance, implementing operational policies, and maintaining efficiency across all branches or departments.

2. Key Responsibilities

A. Daily Operations Management

- Oversee and manage the daily operations of the institute.
- Ensure all departments function smoothly and efficiently.
- Monitor daily activities, operational processes, and work schedules.
- Identify operational issues and implement effective solutions.
- Ensure adherence to company policies, procedures, and management instructions.

B. Team Management

- Supervise and coordinate with employees, department heads, and support staff.
- Monitor employee attendance, punctuality, and productivity.
- Ensure proper staff allocation and shift management.
- Conduct regular team meetings and review employee performance.
- Resolve operational conflicts and escalate major issues to management.

C. Coordination and Communication

- Coordinate with HR, Academic, Marketing, IT, Administration, and other departments.
- Ensure timely completion of assigned tasks and projects.
- Maintain effective communication between management and employees.
- Prepare and share daily, weekly, and monthly operational reports.

D. Process and Performance Monitoring





- Develop and implement standard operating procedures (SOPs).
- Monitor operational KPIs and departmental targets.
- Identify areas for improvement and implement corrective actions.
- Ensure proper utilization of resources, time, and manpower.
- Maintain operational records and documentation.

E. Technology and System Management

- Monitor the proper use of company software, attendance systems, and operational applications.
- Coordinate with the IT/software team to resolve technical issues.
- Ensure accurate reporting of attendance, employee shifts, and daily activities.
- Follow up on system-related issues and ensure timely resolution.

F. Administration and Compliance

- Ensure proper maintenance of office infrastructure and facilities.
- Monitor inventory, equipment, and other operational resources.
- Ensure compliance with organizational policies and applicable regulations.
- Maintain discipline and professional standards across the organization.

3. Required Qualifications

- Bachelor's degree in Business Administration, Management, or a related field.
- MBA in Operations Management or a relevant field will be an advantage.
- 3–5 years of experience in operations, administration, or team management.
- Experience in the education or coaching industry will be preferred.

4. Required Skills

- Robust leadership and team management skills.
- Excellent communication and coordination abilities.
- Problem-solving and decision-making skills.
- Proficiency in MS Excel, MS Office, and reporting too

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Operations Manager (Indore)
🏢 WINNERS INSTITUTE
📍 Indore