- Handle customer queries through calls, WhatsApp, and other communication channels.
- Provide timely solutions to customer issues and ensure customer satisfaction.
- Follow up with customers and coordinate with internal teams to resolve queries.
- Maintain accurate customer records and update interaction details in the system.
- Build positive customer relationships through effective communication.
- Identify opportunities to promote relevant products or services to existing customers.
- Support customer retention and satisfaction through professional and courteous interactions.
Required Skills
- 1 year of experience in customer support or a related field.
- Fluency in Tamil and English is mandatory.
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to handle customer queries professionally.
- Strong customer-handling and problem-solving skills.
Added Advantage
- Experience in telecalling, inbound calls, or outbound calling.
- Knowledge of upselling and cross-selling techniques.
- Ability to identify customer needs and recommend suitable products or services.
- Experience in sales, lead conversion, or customer relationship management.
Salary
₹18,000 – ₹22,500 per month, based on experience and skills.
Interested candidates can apply with their updated resume.
Pay: ₹18,000.00 - ₹22,500.00 per month
Advantages:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Support Executive (CSE) (Chennai)
🏢 Fixzep | Thondri Ventures Private
📍 Chennai
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