Profile: Operations Executive

Experience:

1-3 years in Travel Operations, Airline/Railway Ticketing, Accounts, or Back Office Operations. Freshers with relevant travel industry training may also apply. Roles:

Travel Operations

Process domestic and international flight ticket bookings Process Indian Railway (IRCTC) ticket bookings Coordinate hotel bookings and tour package reservations Assist customers with tourist visa and passport documentation Handle booking modifications, cancellations, and refunds Share tickets, vouchers, and travel documents with customers Accounts & Payment Management

Generate invoices for every booking Maintain customer payment records Track outstanding payments and follow up with customers Update daily collections and outstanding reports Customer Documentation

Maintain booking records and customer database Update travel history, invoices,



and payment records Ensure proper documentation for every transaction Maintain organized digital and physical records Customer & Vendor Coordination

Coordinate with airlines, IRCTC, hotels, visa partners, and other travel vendors Respond to customer booking-related queries Ensure timely communication on booking updates Support customers throughout their travel process MIS & Administrative Support

Prepare daily booking reports and collection reports Maintain outstanding payment tracker and operational dashboard Follow company SOPs and documentation standards Support coordination of ticketing & travel training batches whenever required Qualification:

Bachelor//'s degree in Commerce, Business Administration, Tourism, or a related field Knowledge of booking portals, IRCTC, or travel CRM software is an added advantage

📌 Operations Executive-Travel-Surat-3.6 LPA
🏢 Rishi Jobs
📍 Surat