CUSTOMER SUPPORT HIRING – KOLKATA

Virtual Interview: 1st October | 3:30 PM
Interview Mode: Virtual – Attend from Home
Work Location: New Town, Kolkata
Openings: 400+
Experience: Freshers & Experienced
Qualification: Graduate / Undergraduate
Process: Voice & Non-Voice

OUTPACE CONSULTING | KOLKATA HIRING DRIVE

We are hiring for multiple Customer Support opportunities across Ecommerce and Travel processes. Freshers and experienced candidates with international calling experience can apply.

Candidates can attend the virtual interview from home and save travel time.

VIRTUAL INTERVIEW DETAILS

Date: 1st October
Time: 3:30 PM
Mode: Virtual Interview
Interview Link: https://meet.google.com/zoj-oosz-qmu

- CUSTOMER SUPPORT – ECOMMERCE NON-VOICE

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹14,000 – ₹16,000 In-Hand
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working Days: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata

Job Description:
Handle customer queries for an Ecommerce process through non-voice support channels. Understand customer concerns and provide clear, accurate and timely written resolutions.

The role involves handling order and service-related queries, documenting customer interactions and maintaining qualified written communication.

Key Skills:
Written Communication, Customer Support, Query Resolution, Accuracy, Response Quality and Customer Experience.

- CUSTOMER SUPPORT – ECOMMERCE VOICE

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹15,000 In-Hand
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working Days: 5 Days
Weekly Off:



2 Rotational Offs
Location: New Town, Kolkata

Job Description:
Handle customer interactions over calls for an Ecommerce Customer Support process. Understand customer concerns through effective probing and active listening, provide accurate information and guide customers towards appropriate resolutions.

Candidates should have good communication skills, customer-handling ability and a positive service-oriented approach.

Key Skills:
Voice Communication, Active Listening, Customer Handling, Problem Solving, Query Resolution and Service Quality.

- CUSTOMER SUPPORT – TRAVEL VOICE

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹22,000 – ₹23,000 In-Hand
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working Days: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata

Job Description:
Interact with customers over voice for a Travel Customer Support process and assist them with travel-related service queries.

Understand customer requirements, communicate relevant information clearly and provide timely assistance while maintaining a professional customer experience.

Candidates should have strong communication and listening skills along with the ability to understand customer concerns and provide appropriate solutions.

Key Skills:




Travel Support, Voice Communication, Customer Handling, Query Resolution, Active Listening and Customer Experience.

- CUSTOMER SUPPORT – INTERNATIONAL TRAVEL VOICE

Experience: Minimum 1 Year of International Calling Experience
Qualification: Graduate / Undergraduate
CTC: Up to ₹3.9 LPA
Approx. In-Hand: Up to ₹25,000 per month
Salary Hike: Up to 30% over Last Drawn Salary, subject to maximum offered salary
Additional Benefits: Incentives
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working Days: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata

Job Description:
Handle customer interactions for an International Travel Voice process. Use previous international calling experience to understand customer requirements and provide professional customer support.

Candidates should demonstrate strong spoken English, effective probing, active listening and confident international customer handling.

The role requires accurate communication, professional resolution handling and adherence to defined customer-service and process standards.

Key Skills:
International Calling, Travel Support, Spoken English, Customer Handling, Active Listening, Problem Solving and Customer Service.

HOW TO APPLY

Interested candidates can attend the virtual interview on 1st October at 3:30 PM using the Google Meet link provided above.

WhatsApp: (phone hidden)
Email: [email protected]

Please mention the position you are interested in while applying along with the updated resume.

Pay: ₹270,000.00 - ₹277,000.00 per year

Work Location: In person

📌 International Voice/ Non Voice Process (Newtown)
🏢 Outpace Consulting Services
📍 Newtown