Job Description – Customer Support Executive

Company: Refex Mobility

Job Summary

We are looking for a Customer Support Executive to handle customer queries, resolve ride-related issues, and ensure a smooth travel experience for our customers.

Key Responsibilities

- Handle customer queries through calls, emails, and chat.
- Assist with bookings, cancellations, rescheduling, refunds, and payment-related issues.
- Coordinate with drivers and operations teams to resolve delays, breakdowns, and pickup issues.
- Handle customer complaints and escalations within the defined TAT.
- Support corporate clients and employees with ride-related queries.
- Maintain accurate records of customer interactions and complaints.
- Provide timely updates and ensure customer satisfaction.

Requirements

- Good communication skills.




- Basic computer knowledge.
- Good problem-solving and coordination skills.
- Freshers are welcome to apply.
- Willingness to work in rotational shifts.

Job Location: Phoenix Mall of Asia, Bengaluru
Preferred Candidates: Immediate joiners

Apply Now: [email protected]

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

- Versatile schedule
- Health insurance
- Paid time off
- Provident Fund

Language:

- English (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 CSE (Customer Support Executive) (Bengaluru)
🏢 Refex Group
📍 Bengaluru