About the Role
We are looking for a proactive and result-oriented Key Account Manager – Operations to manage partner relationships, drive performance, improve retention, and ensure smooth day-to-day operations.
Key Responsibilities

- Manage assigned partners and maintain strong relationships through regular calls, meetings, and follow-ups.
- Track partner performance and key metrics such as activity, call duration, productivity, engagement, and retention.
- Identify low-performing partners, understand performance gaps, and implement improvement plans.
- Handle partner queries and coordinate with Product, Tech, Finance, Support, and other teams for timely resolution.
- Drive partner retention, engagement, reactivation, and overall account growth.
- Conduct partner training, feedback sessions, and performance reviews.
- Analyse operational data and prepare daily/weekly/monthly reports.
- Identify process gaps and suggest initiatives to improve partner experience and operational efficiency.
- Communicate campaigns, rewards, policy updates, and business initiatives to partners.
- Maintain accurate trackers and ensure timely follow-up on pending actions.

Key KPIs





- Partner retention and engagement
- Active partner percentage
- Partner productivity and performance
- Call duration/activity
- Query resolution TAT
- Partner reactivation
- Recent partner activation
- Performance improvement
- Revenue/business contribution

Requirements

- 1–4 years of experience in Operations, Key Account Management, Partner Management, Customer Success, or similar roles.
- Strong communication, relationship management, and problem-solving skills.
- Good analytical skills and ability to work with operational data.
- Strong Excel/Google Sheets knowledge.
- Experience with tools such as Airtable, Retool, Mixpanel, ClickUp, or similar platforms is an advantage.
- Strong ownership, follow-up, and ability to work in a fast-paced setting.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Key Account Manager – Operations (HSR Layout)
🏢 Capslock Marketplaces Private Limited i
📍 HSR Layout