27 Oct
|
Global Edge Elite
|
Noida
27 Oct
Global Edge Elite
Noida
Experience: 3–6 Years
Industry: Life Insurance / BPO
Key Responsibilities
- Manage daily call center operations and achieve sales and productivity targets.
- Handle team performance, agent productivity, and call quality.
- Manage dialer operations, campaign setup, lead allocation, and dialer reports.
- Monitor KPIs such as conversion rate, connect rate, AHT, and call quality.
- Ensure compliance with IRDAI guidelines and company policies.
- Prepare MIS reports and coordinate with Training and Quality teams.
Requirements
- Graduate in any discipline.
- Experience in call center operations, preferably in life insurance.
- Strong knowledge of life insurance products, telesales, and dialer management.
- Positive leadership, Excel, MIS reporting, and analytical skills.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
📌 Assistant Manager – Operations (Call Center – Life Insurance) (Noida)
🏢 Global Edge Elite
📍 Noida