1. Operations Management

- Manage complete shift operations (opening, mid-shift, and closing).
- Ensure SOP compliance for kitchen, counter, service, and hygiene.
- Monitor product quality, taste consistency, and presentation.
- Ensure availability of all menu items during shift hours.

2. Team Handling

- Supervise and guide baristas, kitchen staff, and counter staff.
- Allocate duties and ensure staff productivity during shift.
- Handle staff discipline, punctuality, and grooming standards.
- Train new team members on product knowledge and SOPs.

3. Customer Handling

- Ensure excellent customer service and positive guest experience.
- Handle customer complaints politely and resolve issues immediately.
- Build customer relationships to encourage repeat visits.

4. Sales & Performance

- Work towards achieving daily and monthly sales targets.
- Promote add-on sales and combo offers to increase billing value.




- Maintain upselling practices among the team.

5. Cash & Billing Control

- Ensure correct billing and POS operation.
- Handle cash during shift and ensure zero cash mismatch.
- Prepare end-of-shift sales and cash reports.

6. Stock & Inventory Control

- Monitor stock usage during shift.
- Avoid wastage and report any pilferage issues.
- Coordinate with Cafe Manager for daily indent and stock requirements.

7. Hygiene & Safety

- Maintain FSSAI standards and food safety practices.
- Ensure cleanliness of cafe, kitchen, equipment, and wash areas.
- Ensure staff follows personal hygiene standards.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Shift Manager (Wakad)
🏢 Kannu ki chai
📍 Wakad