Shree Swaminarayan Gurukul International School, Hyderabad
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Hyderabad
27 Oct
Shree Swaminarayan Gurukul International School, Hyderabad
Hyderabad
Job Summary
The Tele Caller Executive is responsible for managing communication with parents regarding fee payments, maintaining accurate fee records, and supporting the team in day-to-day financial coordination tasks. The role ensures smooth fee collection processes while maintaining positive and professional relationships with parents.
Key Responsibilities
- Contact parents/guardians regarding pending or overdue fee payments in a polite and qualified manner
- Share fee reminders, due dates, and payment instructions through calls & messages
- Maintain and update student fee records accurately in our software systems
- Assist in preparing fee reports, outstanding lists, and collection summaries
- Coordinate with the senior officer for escalations and approvals
- Respond to parent queries related to fees, receipts, and payment schedules
- Issue follow-up reminders and ensure timely fee collection
- Maintain confidentiality of financial and student information at all times
Skills & Qualifications
- Minimum qualification: 10+2 / Graduate preferred
- Good communication skills in local language and basic English
- Polite, patient, and professional telephone manner
- Basic computer skills (Excel, Word, or school software)
- Ability to handle follow-ups and maintain records accurately
Key Attributes
- Strong interpersonal and communication skills
- Responsible and detail-oriented
- Comfortable handling parent interactions over phone
- Able to work under supervision and coordinate with senior staff
Additional Benefits
- Food and accommodation facility will be provided for candidates residing outside Hyderabad city, as per the institution’s policy and availability.