Job description: Shift Timing: 8:00AM to 4:00PM and 12 Noon to 8:00PM (should be versatile with both shifts) Experience, Qualifications & Skills: Minimum 1 years experience in handling the front office and Cash management (Healthcare industry), any HSC/Graduate

- To answer and direct incoming phone calls
- To politely greet, direct and assist customers
- To coordinate incoming and outgoing mail, packages and deliveries
- To schedule appointments; rearrange the appointments as per the exigencies
- To register patients in the system (software)
- To ensure internal matters are not openly discussed in the premises and instead should be escalated to the Centre / Floor Manager for resolution
- To understand the package/prescription of referring Doctor and log in right tests
- To correctly register clients without any errors
- To seek/ give clarifications regarding Tests
- To ensure proper Cash Handling & Credit Billing
- To ensure zero leakage of cash collection
- To ensure Creation/Checking of Bills in case of credit parties
- To be responsible for filing of Credit bills along with Credit letter




- To be responsible for receipt of Cash / Credit Payment
- Ensure every patient completes the treatment
- Reducing Cancellations and No - Shows through confirmation calls, rescheduling of appointments, follow - up calls, sms, patient engagement
- Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic
- Share the Google Review link when the patient is in the clinic and politely get them to fill it
- Approach happy patients (in - process/ discharged) to refer more patients
- Ensuring the up - keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well - trained

Role: Receptionist Industry Type: Medical Services / Hospital Employment Type: Full Time, Role Category: Front Office & patient Services Education

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Patient Relationship Executive (Kesavadasapuram)
🏢 The Royal Medical Centre
📍 Kesavadasapuram