Company Name: Proclivity Digitech Pvt. Ltd.
Job Title: Customer Support Executive – ELD Process
Department: Customer Support
Job Location: Kolkata, West Bengal
Job Type: Full-Time | Work From Office
Shift: Rotational Shift.

Job Summary

Proclivity Digitech Pvt. Ltd. is looking for customer-focused and responsible candidates for the position of ELD Customer Support Executive. The selected candidates will assist US-based truck drivers, fleet owners, and transportation companies with queries related to Electronic Logging Devices (ELD), GPS tracking, fleet management software, and driver applications.

The ideal candidate should possess excellent English communication skills, a problem-solving attitude, and the ability to deliver professional customer support.

Key Responsibilities

- Handle inbound customer calls and respond to customer queries related to ELD devices and services.
- Assist truck drivers and fleet managers with device usage, application navigation, login issues, and connectivity problems.
- Provide basic troubleshooting support for ELD devices, GPS tracking, and fleet management software.
- Guide customers regarding Hours of Service (HOS), driver logs, duty status, and other ELD-related queries.
- Handle customer complaints professionally and ensure timely resolution.
- Escalate complex technical issues to the appropriate department.
- Maintain accurate records of customer interactions, support tickets, and follow-ups in the CRM system.
- Coordinate with internal teams to ensure effective customer service.
- Achieve assigned productivity, call quality, and customer satisfaction targets.




- Follow company policies, quality standards, and process guidelines.

Eligibility Criteria

- Education: Minimum Higher Secondary (10+2); graduates preferred.
- Experience: Freshers and experienced candidates may apply.
- Communication: Good spoken and written English is mandatory.
- Computer Skills: Basic computer knowledge and familiarity with internet applications.
- Preferred Experience: International BPO, customer support, technical support, ELD, GPS, or telematics.
- Work Schedule: Must be comfortable working in rotational shifts, including US night shifts when scheduled.

Required Skills

- Excellent communication and active listening skills.
- Robust customer-handling and problem-solving abilities.
- Patience, professionalism, and a customer-first attitude.
- Ability to manage multiple queries and follow-ups.
- Willingness to learn ELD products, software, and support procedures.
- Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

- Customer satisfaction and service quality.
- Call handling and resolution efficiency.
- First-contact resolution rate.
- Accurate CRM documentation and follow-ups.
- Attendance, punctuality, and shift adherence.
- Achievement of assigned productivity targets.

Compensation & Benefits

- Competitive salary based on skills and experience.
- Product and process training.
- Professional development and career growth opportunities.
- Supportive and performance-driven work setting.

Interested candidates may apply with their updated resume.

Pay: ₹12,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Customer Support Executive (Kolkata)
🏢 Proclivity Digitech
📍 Kolkata