Sr. Technical Support Engineer (Hyderabad)

Sr. Technical Support Engineer (Hyderabad)

27 Oct
|
PC Solutions
|
Hyderabad

27 Oct

PC Solutions

Hyderabad

Location:- Hyderabad

Exp:- 3-5 Years

5 days working

Candidate should have good communication Skills.

- Provide technical support to customers regarding hardware and software issues.

- Diagnose and resolve technical problems related to Windows and Mac operating systems.

- Experience in Ticketing tools: Services now, NMS or etc.

- Troubleshoot network issues and assist with network configurations routing & switching.

- Respond to customer queries and provide step-by-step instructions.

- Maintain accurate records of customer interactions in the ticketing system.

- Escalate unresolved issues to the appropriate teams

- Perform remote support for customers.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Sr. Technical Support Engineer (Hyderabad)
🏢 PC Solutions
📍 Hyderabad

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