Key ResponsibilitiesPatient and Attendant Relations

- Welcome patients and attendants and provide courteous assistance.
- Guide patients to OPD, IPD, billing, laboratory, pharmacy, radiology and other departments.
- Explain hospital procedures and direct patients to the appropriate counters.
- Assist elderly patients, persons with disabilities and patients requiring additional support.
- Maintain professional behaviour and patient confidentiality.

Patient Queries and Grievance Handling

- Receive and address patient and attendant queries courteously.
- Record complaints, feedback and suggestions in the prescribed register or system.
- Coordinate with the concerned HOD or department in-charge for complaint resolution.
- Escalate reliable complaints to the reporting authority without delay.
- Follow up on unresolved complaints and document closure.

Department Coordination

- Coordinate with OPD, nursing, billing, insurance, pharmacy, laboratory and other departments.
- Assist in resolving delays and communication gaps.
- Support patient admission, transfer and discharge coordination wherever required.




- Keep patients and attendants informed about service processes without disclosing confidential information.

Patient Satisfaction and Feedback

- Collect patient feedback as per hospital policy.
- Conduct patient satisfaction calls or bedside visits, as assigned.
- Identify recurring patient concerns and report them to the reporting authority.
- Support patient experience improvement initiatives.

Hospital Standards and Compliance

- Follow hospital policies, infection prevention practices and patient safety protocols.
- Maintain patient confidentiality and professional ethics.
- Support NABH-related patient rights, patient feedback and grievance documentation, as assigned.
- Maintain appropriate grooming, punctuality and courteous conduct.

Records and Documentation

- Patient complaint and grievance register
- Patient feedback forms and satisfaction reports
- Complaint follow-up and closure records
- Daily patient interaction report
- Escalation records and departmental coordination reports

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relation Officer (Tiruppur)
🏢 Sree Saran Medical Center
📍 Tiruppur