Role Purpose
This role makes sure the daily work across procurement, warehouse, accounts, admin, and quality runs to defined SOPs and deadlines. A Process Coordinator does not simply report pendency after it has accumulated; the role prevents it through daily monitoring, next-day escalation, and follow-through until resolution. You will be the operational backbone: holding departments accountable and giving leadership an accurate, transparent view of how work is actually moving.

Key Responsibilities

- Monitor tasks daily across departments against deadlines, SLAs, and daily checklists, with a transparent view of every open item and its owner.
- Identify delays on the day they occur, not at the end of the week, and drive corrective action with the task owner immediately.
- Escalate any task unresolved beyond its deadline to the concerned HOD or appropriate authority the very next day, so pendency does not accumulate.
- Escalate immediately any issue you cannot resolve at your level, and follow up on every escalation until a decision or corrective action is taken.
- Maintain an escalation log recording the issue, owner, authority, date raised, status, and closure, and review ageing with leadership weekly.
- Drive daily compliance on FMS, IMS, and cross-departmental checklists, and ensure no process step is bypassed.
- Audit Google Drive folders,



reporting sheets, and dashboards daily and weekly to catch data errors, falsification, and process deviations early.
- Draft, refine, and enforce SOPs with department heads; map processes, and check that teams are trained on and follow them.
- Coordinate with HODs and managers (Accounts, Admin, Tech Support, EA, Warehouse) to remove bottlenecks and ensure timely execution.
- Analyse repeat delays by department, task, and owner to find root causes, and recommend fixes that cut cycle time and waste.
- Publish a daily pendency and escalation report and a weekly dashboard for leadership.

What We're Looking For

- 3 to 5 years of hands-on experience in process coordination, operational compliance, or workflow management, ideally in an export, trading, manufacturing, or supply chain environment.
- Proven track record of creating, implementing, and maintaining SOPs and FMS / IMS tracking frameworks.
- Strong working proficiency in Google Workspace (Drive, Docs, Sheets, Forms) and MS Excel (lookups, dashboards, reporting).
- Experience working directly with department heads and senior managers to enforce process discipline.
- Graduate degree in any discipline.

Pay: ₹300,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Senior Process Coordinator (Azadpur)
🏢 Riddhi Sikand
📍 Azadpur