Job Description – Clinic Admin Gujarati speaking

OZO Dermatology & Cosmetic Dermatology Clinic

Position: Clinic AdministratorLocation: Ghatkopar East, MumbaiDepartment: Clinic Operations & AdministrationWorking Days: 6 days a week

Job Summary

We are looking for a well-organised, responsible, and patient-friendly Clinic Administrator to manage the day-to-day operations of OZO Dermatology & Cosmetic Dermatology Clinic. The candidate will be responsible for front-desk management, patient coordination, appointment scheduling, billing, staff coordination, and ensuring the smooth functioning of the clinic.

Key Responsibilities

1. Front Desk & Patient Management

- Welcome patients and ensure a professional, comfortable experience.
- Handle incoming calls, WhatsApp enquiries, and appointment bookings.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Maintain patient records and ensure confidentiality.
- Coordinate with doctors regarding consultations and treatment schedules.

2. Billing & Cash Management

- Handle patient billing, payments, receipts, and daily cash reconciliation.
- Maintain accurate records of cash, UPI, card, and other payments.
- Track daily collections and prepare end-of-day reports.
- Maintain records of pending payments, packages, and treatment balances.

3. Clinic Operations

- Ensure the clinic is clean, organised, and ready for daily operations.
- Monitor inventory of skincare products, consumables, and clinic supplies.
- Coordinate stock purchases and maintain inventory records.
- Ensure appointments, patient files, and administrative documents are updated.

4. Staff & Doctor Coordination

- Coordinate with doctors, therapists, and other clinic staff.
- Monitor staff attendance, punctuality, and daily schedules.
- Assist in managing staff rosters and leave records.
- Ensure smooth communication between the front desk and treatment rooms.

5. Patient Follow-ups & Business Support





- Follow up with patients regarding appointments, consultations, and treatments.
- Contact patients for reminders and follow-ups as directed by doctors.
- Maintain patient enquiry records and support conversion of enquiries into appointments.
- Assist with patient feedback, reviews, and retention activities.
- Support clinic promotions, offers, and basic social media coordination when required.

6. Reporting & Compliance

- Prepare daily, weekly, and monthly operational reports.
- Maintain records of revenue, appointments, cancellations, and patient enquiries.
- Ensure patient information is handled confidentially.
- Follow clinic policies, hygiene standards, and administrative procedures.

Required Skills & Qualifications

- Graduate or equivalent qualification; healthcare or business administration background preferred.
- 1–3 years of experience in clinic administration, dermatology, cosmetology, healthcare, or hospitality preferred.
- Positive communication and interpersonal skills.
- Basic computer knowledge, Excel, billing software, and WhatsApp.
- Strong organisational, multitasking, and problem-solving abilities.
- Professional appearance, a patient-friendly attitude, and attention to detail.
- Ability to handle confidential information responsibly.

Key Performance Indicators (KPIs)

- Accurate billing and daily cash reconciliation.
- Efficient appointment scheduling and reduced missed appointments.
- Timely patient follow-ups and enquiry management.
- Proper inventory and documentation management.
- Positive patient experience and feedback.
- Smooth daily clinic operations and timely reporting.

Candidate Profile

We are looking for someone who takes ownership of responsibilities, maintains professionalism, communicates confidently with patients, and can independently manage the administrative operations of a premium dermatology and cosmetic dermatology clinic.

To Apply: Share your updated CV, relevant experience, and salary expectations.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Admin Assistant (Full Time) (Ghatkopar)
🏢 Ozo clinic
📍 Ghatkopar