Chat Support Executive provides real-time customer assistance, troubleshooting, and service resolution primarily through text-based live chat, messaging platforms, or email.

Role Overview

The main goal of a Chat Support Executive is to deliver fast, clear, and empathetic customer service while managing multiple live conversations at the same time.

Key Responsibilities

- Real-Time Customer Support: Answer incoming user queries, account questions, and order updates via live chat or messaging tools.
- Problem-Solving & Troubleshooting: Guide customers step-by-step through technical issues, product usage, or policy clarifications.
- Multitasking: Handle multiple concurrent chat sessions efficiently while maintaining high grammar, spelling, and tone standards.
- Ticket & CRM Documentation: Log details of every interaction, tag issues, and update customer profiles in the company's CRM or helpdesk software.
- Escalations:



Identify complex or sensitive grievances and transfer them to senior support leads or specialized departments.
- Target Achievement: Maintain high First-Contact Resolution (FCR), positive Customer Satisfaction (CSAT) scores, and target response times.

Required Skills & Qualifications

- Communication: Strong written English (or required regional language) with a polite, clear, and professional tone.
- Typing Speed & Accuracy: Fast, error-free typing capability to manage parallel chats.
- Education & Experience: Typically a 12th pass or Bachelor’s degree; open to freshers (0–2 years) with proper on-job tool training.
- Age limit -18-32 years
- We only have Walking interviews

Pay: ₹19,000.00 - ₹32,000.00 per month

Benefits:

- Adaptable schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Chat Support Executive (Hyderabad)
🏢 Grovention Tech
📍 Hyderabad