Designation: Team Leader – POD & Operations Administration

Shift Timing: 6:00 AM – 3:00 PM

Working Days: Monday to Saturday (6 days a week)

Weekly Off: Sunday

Job Summary

We are looking for a proactive and detail-oriented Team Leader to manage POD (Proof of Delivery) operations, operational paperwork, and Linehaul administrative support. The role involves leading the team, ensuring timely closure of pending PODs, maintaining accurate operational records, coordinating with drivers and on-forwarders, and ensuring smooth day-to-day operations. The ideal candidate should have strong coordination, follow-up, reporting, problem-solving, and team management skills, preferably with experience in transport, logistics, or freight operations.

1. Team Leadership & Performance Management

- Lead and coordinate the POD and operations administration team to ensure timely completion of daily tasks.

- Allocate workloads, monitor individual performance, and ensure adherence to operational timelines.

- Track team productivity, pending tasks, errors, and turnaround times.

- Provide guidance and support to team members in resolving operational issues.

- Conduct regular follow-ups and ensure accountability for assigned responsibilities.

- Identify process gaps and recommend improvements to increase efficiency and accuracy.

- Escalate recurring issues, performance concerns, and operational bottlenecks to management.

2. POD Management & Closure

- Monitor, follow up, and ensure timely closure of pending PODs.

- Collect, verify, scan, and upload POD documents accurately.

- Ensure timely updates in Carton Cloud, IO sheets, and pending POD reports.

- Coordinate with on-forwarders, drivers, and internal teams regarding missing,



delayed, or incorrect PODs.

- Review outstanding PODs and ensure unresolved cases are followed up until closure.

- Maintain accurate records of completed jobs and ensure correct job closure.

3. Operations Administration & Paperwork

- Prepare, verify, and maintain operational paperwork for Carton deliveries, Haulage (HR/MC), and FNQ.

- Ensure documentation is complete, accurate, and updated within the required timelines.

- Review daily operational reports and track outstanding jobs, issues, and follow-up actions.

- Handle delivery-related queries from customers and internal teams through email, chat, and phone.

- Ensure operational records are maintained systematically and are readily available when required.

4. Linehaul (LH) Support

- Provide administrative support to the Linehaul team, including additional paperwork and operational task requirements.

- Coordinate with relevant teams to ensure timely completion of Linehaul documentation.

- Monitor pending paperwork and follow up on missing information or discrepancies.

- Support the team in resolving documentation-related issues affecting operational closure.

5. Reporting & Compliance

- Prepare and review daily pending POD reports, closure reports, and operational summaries.

- Track outstanding jobs, ageing PODs, unresolved queries, and team performance.

- Assist in preparing driver training reports, tracking training requirements and performance.

- Ensure all updates are accurate, timely, and aligned with company procedures.

- Escalate delayed or unresolved issues to the appropriate stakeholders.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:

- Food provided
- Health insurance

Work Location: In person

📌 Team Leader - Operations (Surat)
🏢 SLIC
📍 Surat