Job description

Role & responsibilities

- Provide timely and effective support to clients regarding their ERP system inquiries and issues.
- Offer guidance on ERP system functionalities and best practices to enhance user experience.
- Diagnose and troubleshoot technical problems related to the ERP system.
- Assist clients with system updates, patches, and maintenance activities.
- Maintain clear and qualified communication with clients through various channels.
- Keep clients informed about the status of their support requests and any changes in the system.
- Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
- Gather feedback from clients to identify areas for improvement in the ERP system and support services.

Qualifications:

- Graduation is mandatory.
- Bachelor's degree in any field or equivalent work experience.
- Previous experience in a customer support or similar role, preferably in a technology or ERP company.
- Candidate must have good communication in both Hindi and English

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

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