Receptionist Job Description – Cosmediks Clinic

Job Title: Receptionist Department: Front Office Working Hours: 9:30 AM – 6:00 PM

10.30 AM - 7.00 PM

Duties and Responsibilities

* Patient Reception: Welcome patients warmly and professionally, ensuring a positive first impression of the clinic.

* Appointment Management: Schedule, confirm, reschedule, and manage doctor consultations and treatment appointments.

* Patient Coordination: Guide patients to the appropriate doctor or department and coordinate with doctors, nurses, and other staff.

* Patient Follow-up: Follow up with existing patients regarding upcoming appointments, pending sessions, and treatment continuity.

* Billing and Payments: Handle patient billing, receive payments, issue receipts, and maintain accurate payment records.

* Patient Records: Maintain patient files, contact details, appointment records, and treatment-related documentation confidentially.

* Existing Patient Management: Inform patients about pending sessions, package details, balance amounts, and follow-up appointments.

* Product Sales: Explain available skincare products, assist patients with purchases, and support clinic sales targets.

* Phone Calls and Enquiries: Attend incoming calls, respond to patient enquiries, and provide accurate information about clinic services.

* Complaint Handling:



Listen to patient concerns politely and coordinate with the management or medical team to resolve issues.

* Clinic Coordination: Maintain clear communication with all departments and ensure smooth daily clinic operations.

* Professional Conduct: Maintain punctuality, discipline, a calm clinic workplace, and a professional appearance.

* Daily Reporting: Update appointment details, payment records, patient follow-ups, and other assigned reports accurately.

* Management Instructions: Perform additional duties assigned by the management as required.

Skills and Qualifications

* Good communication and interpersonal skills.

* Basic computer knowledge and data-entry skills.

* Good organizational and time-management abilities.

* Ability to handle patients politely and professionally.

* Attention to detail in billing, records, and appointment scheduling.

* Previous experience in a clinic, hospital, or customer service role is preferred.

Key Expectation: The receptionist must ensure excellent patient service, accurate records, proper follow-up, effective coordination, and smooth front-office operations at Cosmediks Clinic.

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment

Work Location: In person

📌 Receptionist/Administrator (Vyttila)
🏢 Cosmediks Skin and Hair Transplant
📍 Vyttila