- Manage and supervise all Front Office operations, including check-in, check-out, reservations, and guest services.
- Lead, train, and motivate the Front Office team to maintain high service standards.
- Ensure excellent guest satisfaction by handling guest requests, feedback, and complaints professionally.
- Monitor room availability, occupancy, arrivals, departures, and VIP guest requirements.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments for smooth hotel operations.
- Ensure accurate billing, cash handling, shift reports, and proper documentation.
- Maintain and monitor Front Office procedures, standards, and hotel policies.
- Handle guest complaints and resolve issues promptly and effectively.
- Prepare duty rosters and ensure adequate staffing for all shifts.
- Monitor Front Office performance and provide regular reports to the management.
- Ensure compliance with safety, security, and hotel operational standards.
- Promote upselling and maximize room revenue and other Front Office opportunities.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

- Adaptable schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Manager (Kozhikode)
🏢 Dimora Hotels
📍 Kozhikode