ob Summary:

We are looking for a Customer Support Associate to handle international voice interactions with customers. The role involves resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction through effective communication.

Key Responsibilities:

- Handle inbound and/or outbound calls with international customers
- Address customer queries, concerns, and complaints in a professional manner
- Provide accurate information about products, services, and policies
- Troubleshoot issues and offer appropriate solutions
- Maintain detailed records of customer interactions in the system
- Meet performance metrics such as quality, productivity, and customer satisfaction
- Follow communication scripts, guidelines, and company processes
- Escalate complex issues to the relevant teams when necessary

Required Skills & Qualifications:

- Excellent verbal and written communication skills in English




- Neutral or clear accent with robust listening skills
- Ability to handle customer concerns calmly and efficiently
- Basic computer knowledge and familiarity with CRM tools
- Problem-solving and multitasking abilities

Educational Requirements:

- Any Graduate / Undergraduate (depending on company requirements)

Preferred Experience:

- 0–2 years of experience in a BPO or customer support role (freshers can apply)
- Experience in international voice process is an added advantage

Key Competencies:

- Customer-centric approach
- Patience and empathy
- Time management
- Adaptability

Job Types: Full-time, Fresher, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Associate (Chennai)
🏢 sara jobs
📍 Chennai