Key Responsibilities

- Manage client relationships and act as the primary point of contact.
- Monitor BGV operations, TAT, SLAs, and service quality.
- Handle client queries, escalations, and timely resolutions.
- Prepare MIS reports, dashboards, and performance analysis.
- Coordinate with operations, compliance, and technical teams.
- Conduct client review calls and provide portal training when required.

Requirements

- Bachelor’s degree in any discipline.
- 1–3 years of experience in client servicing, preferably in BGV.
- Excellent verbal and written communication skills.
- Proficiency in MS Excel, MIS reporting, and dashboards.
- Strong attention to detail, multitasking, and email management skills.
- Good interpersonal, organizational, and problem-solving abilities.

Pay: ₹22,000.00 - ₹35,000.00 per month

Perks:

- Internet reimbursement
- Provident Fund

Experience:

- Client services in BGV: 1 year (Required)

Language:

- English (Required)

Location:

- Malad, Mumbai, Maharashtra (Required)

Willingness to travel:

- 100% (Preferred)

Work Location: In person

📌 Client Account Manager (Malad)
🏢 SECURESEARCH SCREENING SERVICES PRIVATE
📍 Malad