We are looking for a proactive and customer-focused Lead Management & Customer Relationship Executive to manage incoming leads and ensure timely follow-ups across multiple business pages and client accounts. The ideal candidate will be responsible for contacting potential customers, understanding their requirements, maintaining lead records, coordinating with relevant teams, and helping convert inquiries into business opportunities.

Key Responsibilities

- Monitor and manage incoming leads and inquiries from multiple business pages, social media platforms, WhatsApp, and other digital channels.
- Contact potential customers promptly and follow up consistently through phone calls, WhatsApp, email, or other appropriate communication channels.
- Understand customer requirements, provide initial information, and direct inquiries to the appropriate sales team or business representative.
- Maintain accurate lead records, follow-up schedules, customer details, and communication history using CRM systems or spreadsheets.
- Track lead status throughout the sales process, including new inquiries, contacted leads, interested prospects, pending follow-ups, and converted leads.
- Ensure no potential lead is missed by maintaining a structured follow-up process and timely reminders.
- Coordinate with internal teams and clients to ensure inquiries are handled efficiently and customers receive appropriate responses.
- Re-engage inactive leads and follow up with prospects who have not yet made a purchase or decision.
- Prepare regular reports on lead volume, follow-up activities, customer responses, and lead conversion performance.
- Maintain professional communication and build positive relationships with potential and existing customers.




- Identify recurring customer questions, lead-quality issues, and opportunities to improve the inquiry-handling process.

Requirements

- 1–3 years of experience in sales coordination, customer relationship management, telecalling, lead management, or a similar role.
- Excellent verbal and written communication skills.
- Confidence in communicating with customers over phone calls, WhatsApp, and email.
- Strong follow-up, coordination, and organizational skills.
- Basic knowledge of CRM software, spreadsheets, and lead-tracking systems.
- Ability to manage leads from multiple businesses simultaneously without missing follow-ups.
- Good interpersonal skills, patience, and a customer-oriented approach.
- Ability to work with targets, deadlines, and structured reporting processes.

Preferred Qualifications

- Experience handling leads generated through social media marketing or digital advertising campaigns.
- Familiarity with Facebook and Instagram business pages, Meta Business Suite, WhatsApp Business, and online inquiry management.
- Experience managing leads for multiple clients, businesses, or product categories.
- Previous experience in a digital marketing agency, sales support team, or customer service setting.
- Knowledge of Malayalam and English; proficiency in additional languages is an advantage.

Ideal Candidate

We are looking for someone who is organized, persistent, and comfortable communicating with different types of customers. The candidate should take ownership of every assigned lead, maintain consistent follow-ups, and ensure that inquiries generated through our managed business pages are handled professionally and efficiently.

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Kozhikode)
🏢 Recognized
📍 Kozhikode