Job Summary

We are looking for an enthusiastic and customer-focused Telecalling Executive to connect with customers, generate sales leads, follow up on enquiries, and drive jewellery sales through phone calls and digital communication channels.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to convert customer enquiries into sales.

Key Responsibilities (KRA)

- Make outbound calls to existing customers, potential customers, and website enquiries.
- Handle incoming customer calls and respond to jewellery-related enquiries.
- Follow up on website enquiries, WhatsApp enquiries, abandoned carts, and pending purchases.
- Explain gold jewellery collections, 22kt BIS 916 hallmarked jewellery, pricing, offers, and promotions.
- Generate leads and convert enquiries into confirmed sales and showroom visits.
- Follow up with customers regarding orders, payments, delivery status, and custom jewellery requirements.
- Maintain accurate customer details, call records, follow-up schedules, and sales updates in the CRM.
- Build strong customer relationships and encourage repeat purchases.
- Coordinate with showroom sales teams and online sales teams to close customer enquiries.
- Achieve daily and monthly calling, lead conversion, and sales targets.
- Contact existing customers for birthdays, weddings, festivals, and promotional campaigns.
- Maintain professional communication and provide excellent customer service.

Required Skills





- Good communication skills in Tamil and basic English.
- Hindi or other language proficiency is an added advantage.
- Basic computer knowledge and familiarity with CRM software.
- Good telephone etiquette and customer-handling skills.
- Ability to persuade customers and close sales.
- Strong follow-up, coordination, and time-management skills.

Qualifications & Experience

- Minimum qualification: 12th pass or any degree.
- Freshers with valuable communication skills can apply.
- Experience in jewellery, retail, telecalling, banking, insurance, or customer service is preferred.

Performance Indicators (KPI)

- Number of calls completed per day.
- Number of qualified leads generated.
- Lead-to-sale conversion rate.
- Sales revenue generated through calls.
- Customer follow-up completion rate.
- Number of showroom visits generated.
- Customer satisfaction and CRM data accuracy.

Salary & Benefits

- Salary: Based on experience and interview performance.
- Performance-based incentives for achieving sales targets.
- Training on jewellery products, customer handling, and CRM tools.
- Career growth opportunities in jewellery sales and customer relationship management.

Preferred Candidate: Someone who is confident, customer-friendly, target-oriented, and interested in building a career in jewellery sales.

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Telecalling Executive – Jewellery Sales & Customer Relationship Management (Coimbatore)
🏢 DAR Jewellery PVT LIMTED
📍 Coimbatore