Role description

Must Have Skills:

Client & Stakeholder Management

- Strong customer-facing experience (Mandatory)
- Enterprise client relationship management
- Executive-level stakeholder communication and governance management
- Escalation management and resolution
- Service review and client governance meetings

Project & Operations Management

- 8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management
- Project planning, execution, and delivery management
- Risk management and mitigation
- Resource and stakeholder management
- SLA/KPI tracking and operational governance
- Incident, Problem, Change, and Release Management
- Production support and operational excellence

Technical Skills

- API Development & API Management (REST, SOAP, Microservices)
- Cloud Platforms: Azure, AWS, or GCP
- DevOps practices and CI/CD pipelines
- Application Support & Production Support
- SDLC, Agile, and ITIL processes

Tools & Technologies

- ServiceNow
- Jira
- Azure DevOps
- Confluence
- Jenkins / GitHub Actions / GitLab CI/CD / Bamboo

Valuable to Have Skills

Cloud & Platform Technologies

- Kubernetes
- Docker
- Containerized environments
- Site Reliability Engineering (SRE) concepts

Monitoring & Observability

- Splunk
- Dynatrace
- Grafana
- Prometheus
- AppDynamics
- Datadog

Domain Experience

- Telecom
- Healthcare
- BFSI
- Retail
- Enterprise Digital Platforms

Program Exposure





- Cloud Transformation Programs
- Application Modernization Initiatives
- Digital Engineering Programs
- Global delivery and distributed support models

Certifications

- PMP
- PRINCE2
- Certified Scrum Master (CSM)
- Agile Certifications
- ITIL Certification

Key Responsibilities
- Manage end-to-end operational programs and projects.
- Lead client governance calls, service reviews, and executive presentations.
- Drive SLA/KPI compliance and operational excellence.
- Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
- Manage production support, escalations, and RCA activities.
- Oversee releases, deployments, and operational readiness.
- Ensure customer satisfaction and continuous service improvement initiatives.

Skills

CI/CD, Account Management, Project Management, Production Support

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Project Manager I :: DevOps Operations Project Manager (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram