Role Summary

We're hiring a Customer Service Executive to handle inbound and outbound customer interactions that drive revenue. You'll answer service queries, qualify leads, support the sales team with follow-ups and documentation, and help convert enquiries into bookings or sales.

Key Responsibilities

- Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.
- Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.
- Qualify leads and pass them to the sales team with complete, accurate information.
- Explain products, services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.
- Prepare and send quotations, confirmations and follow-up communication.
- Coordinate with sales, operations and back-office teams to close pending customer requests.
- Handle objections and escalate complaints or complex cases per the escalation matrix.
- Meet daily and monthly targets for calls, conversions and quality scores.
- Follow company processes, compliance guidelines and data privacy standards.

Pay: ₹28,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support/Telesales Executive - Voice Process (Kochi)
🏢 BVS Global
📍 Kochi