Company: Taskmario
Location: Kochi, Kerala
Experience: 2–4 years
Employment Type: Full-time

About the Role

Taskmario is looking for a proactive and organised HR & Workforce Operations Executive to manage internal HR activities, house-helper recruitment and welfare, service quality, and office administration.

The goal is to build a reliable team, establish clear processes, and reduce the founder's involvement in day-to-day operations.

Key Responsibilities

1. Maid Recruitment & Onboarding

- Conduct telephonic and face-to-face interviews.
- Maintain helper profiles, documents, skills, availability, and work status.
- Coordinate onboarding, ID cards, T-shirts, and training.
- Work with the existing recruitment team to meet workforce requirements.

2. Helper Welfare & Quality

- Maintain regular communication with helpers and address their concerns.
- Collect client feedback regularly and track complaints.
- Monitor attendance, punctuality, conduct, and service quality.
- Conduct training and ensure helpers follow Taskmario's standards.
- Support helper retention, safety, and professional development.

3. Internal HR & Staff Performance

- Maintain employee records, attendance, and leave.
- Create and update Job Descriptions (JDs) and KPIs for all staff.
- Track sales team productivity and follow up on performance gaps.
- Conduct interviews and onboard recent employees when required.

4. Administration & Coordination

- Manage routine office administration and internal coordination.




- Maintain organised Google Sheets, records, and reports.
- Coordinate recruitment, sales, and customer-relations activities.
- Develop SOPs, checklists, and workflows to improve accountability.
- Build repeatable HR and workforce systems to support expansion into new cities.

Requirements

- 1–2 years of experience in HR, recruitment, staffing, or operations.
- Robust Malayalam communication and interpersonal skills.
- Proficiency in Google Sheets, Google Docs, and WhatsApp.
- Good organisational, problem-solving, and follow-up skills.
- Ability to manage tasks independently and handle confidential information.
- A proactive, responsible, and process-oriented mindset.

Key Performance Indicators

- Recruitment and onboarding progress.
- Accuracy of helper profiles and staff records.
- Regular client feedback and complaint resolution.
- Helper training, retention, and service quality.
- Internal staff productivity and reporting.
- Completion of JDs, SOPs, and administrative tasks.

Reporting & Authority

Reports directly to the Founder. Expected to handle routine decisions independently and escalate serious complaints, major HR decisions, and exceptional issues for approval.

Expected outcome: Build a reliable workforce, improve staff accountability, establish structured HR processes, and enable the founder to focus on business growth and expansion.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 HR & Workforce Operations Executive (Kochi)
🏢 Taskmario
📍 Kochi