I read this as a job description for the Customer Service role. Here is a draft:

Job Title: Customer Service Executive (Estimates)
Company: Print It, Kacheripady, Ernakulam
Qualification: B.Com (or equivalent)
Experience: 1 year preferred; freshers with good software skills may apply
Salary: ₹15,000 for 1 year of experience, up to ₹18,000

Training will be provided.

Role Summary
You will be the first point of contact for customers who want a price or estimate. You handle each enquiry yourself, from first contact to final quote, using the billing/estimation software. You work independently, so other team members can stay focused on production and design.

Key Responsibilities

- Receive customers in person, by phone and on WhatsApp, and understand their printing requirements (product, size, quantity, material, finish and deadline).
- Prepare accurate estimates and quotations directly in the software, without depending on other staff.
- Explain pricing, options and turnaround time clearly, and follow up until the order is confirmed.




- Convert approved estimates into orders and billing, and pass explicit job details to the production team in one handover.
- Keep customer records and estimate history up to date in the software.
- Handle customer queries, changes and complaints politely and promptly.
- Check payments, advances and invoices for accuracy.

Requirements

- B.Com graduate with a good grasp of accounts, billing and GST basics.
- Comfortable with billing/estimation software, MS Excel and basic computer tools.
- Good communication in Malayalam and English.
- Confident dealing with customers independently, with a polite and patient manner.
- Quick, accurate calculation skills and attention to detail.
- Knowledge of printing products (flex, stickers, mugs, magnets, pin badges, etc.) is an added advantage but not mandatory

Working Conditions

- Full-time, based at the Kacheripady branch.

Training will be provided.

Pay: Up to ₹15,000.00 per month

Work Location: In person

📌 BCOM with customer service handling (Kochi)
🏢 PRINT IT
📍 Kochi