JOB DESCRIPTIONCustomer Relationship Executive (CRE)

Company: Ramani Cars
Location: Lakshmi Mills, Coimbatore, Tamil Nadu
Department: Customer Relationship Management (CRM)
Industry: Automobile – Dealership
Job Type: Full-Time

Job Summary

We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRE) to join our newly launched automobile showroom at Lakshmi Mills, Coimbatore. The candidate will be responsible for maintaining excellent customer relationships, handling customer inquiries, coordinating test drives and vehicle deliveries, and ensuring a smooth and satisfying customer experience throughout the sales journey.

Key Responsibilities

- Handle incoming customer inquiries through phone calls, walk-ins, WhatsApp, and other communication channels.
- Follow up with prospective customers and generate showroom visits.
- Coordinate with the Sales Team regarding customer requirements and sales progress.
- Schedule and coordinate vehicle test drives.
- Maintain customer databases and update lead details in the CRM system.
- Follow up with customers regarding bookings, vehicle delivery schedules, and documentation.
- Coordinate with the sales and service teams to ensure a smooth vehicle delivery experience.
- Collect customer feedback and maintain high customer satisfaction levels.
- Handle customer complaints professionally and coordinate with the concerned departments for resolution.
- Conduct post-delivery follow-ups to ensure customer satisfaction.
- Inform customers about service schedules, vehicle maintenance, and other dealership offerings.




- Prepare daily customer follow-up reports and lead status updates.
- Support the team in achieving customer satisfaction, lead conversion, and retention targets.

Eligibility Criteria

- Qualification: Any Degree or Diploma.
- Experience: 1–3 years of experience in customer relationship management, automobile sales, hospitality, or customer service.
- Candidates with good communication skills may also apply.
- Good verbal communication skills in Tamil and English.
- Basic knowledge of MS Office, Excel, and CRM software.
- Strong customer-handling and interpersonal skills.
- Professional attitude with a customer-first approach.

Required Skills

- Excellent communication and interpersonal skills.
- Customer relationship management.
- Lead follow-up and coordination.
- Problem-solving and complaint handling.
- Basic computer knowledge and data management.
- Teamwork and time management.
- Professional telephone etiquette.

Preferred Candidate Profile

- Candidates with prior experience in automobile dealerships will be preferred.
- Experience in handling customer inquiries, sales follow-ups, or post-sales customer care will be an advantage.
- Candidates should be proactive, well-organized, and committed to providing an excellent customer experience.

Salary & Perks

- Salary: As per industry standards and candidate experience.
- Other benefits: As per company policy.

Work Location

Ramani Cars – Lakshmi Mills, Coimbatore.

Interested candidates can apply with their updated resume.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Coimbatore)
🏢 Automobiles
📍 Coimbatore