- Handle customer inquiries regarding shipment status, delivery schedules, and order updates.
- Track shipments and provide timely updates to customers.
- Coordinate with warehouse, transport, courier, and operations teams.
- Resolve customer complaints related to delayed deliveries, damaged goods, and missing shipments.
- Prepare and maintain shipment records, delivery reports, and customer service documents.
- Follow up on pending deliveries, returns, and proof of delivery (POD).
- Coordinate with vendors and transporters to ensure timely delivery.
- Update shipment information in ERP, CRM, or logistics management systems.
- Communicate with customers through phone calls, emails, and other communication channels.
- Ensure customer satisfaction and follow company service-level agreements (SLAs).