We’re looking for energetic, customer-focused and confident communicators to join our Customer Support team. You’ll handle customer interactions through inbound & outbound calls, resolve queries, and create a smooth, positive customer experience.
Job details:
- Job position: Customer Support Executive
- Qualification: Higher Secondary/ Diploma/ Bachelors
- Experience: 6 months - 1 yr in Customer Support/ BPO/ Calling
- Job Location: Sec-74, Phase 8B Industrial area, Mohali
- Salary Package: 26-28k p.m.
- 5 Working days, Full time Job
- Working Hours: 9 Hours/Day
- Shift Timings: Rotational | 9 am- 6 pm, 10 am - 7 pm,
- 11 am - 8 pm, 12 pm - 9 pm, 1 pm - 10 pm
Key Responsibilities
- Handle inbound & outbound customer calls professionally.
- Understand customer concerns and provide effective solutions.
- Maintain a positive, helpful and qualified tone.
- Follow up with customers when required.
- Record customer interactions accurately.
- Meet quality, productivity and customer-service expectations.
Skills Required
- 6 months-1 yr BPO/ KPO/ Calling experience candidates preferred
- Fluent English Speaking skills.
- Confident and enthusiastic personality.
- Good listening and problem-solving abilities.
- Customer-first attitude.
- Comfortable working in rotational shifts.
Perks
- Competitive Salary
- Growth & learning opportunities
- Professional work environment
- Career development opportunities
- Opportunity to build strong communication